🔁 Return & Refund Policy

At Digital Bazaar, your satisfaction is our top priority.
We always aim to deliver high-quality, working products — but if something goes wrong, we’re here to help.

🧾 Eligibility for Return, Refund, or Replacement

You can request a return, refund, or replacement if:

  • The product you received is not working, damaged, or different from what you ordered.
  • You report the issue within 2 days of receiving your order.
  • You provide a clear unboxing or proof video showing the issue.

📸 Note: The video proof is necessary so we can verify the problem and resolve it quickly.

🔄 What We Offer

Depending on your case, we will:

  • ✅ Replace the faulty item with a new one, or
  • ✅ Offer a full or partial refund (if replacement is not possible)

⚠️ Non-Returnable Items

Please note that:

  • Returns will not be accepted after 2 days of delivery.
  • Products that are damaged due to misuse, no proof video, or missing packaging/accessories will not be eligible.

💬 How to Report a Problem

  1. Contact us on WhatsApp or via our Contact Page within 2 days of delivery.
  2. Share your order number and proof video clearly showing the issue.
  3. Our support team will review it and respond within 24–48 hours.

💚 Our Promise

We care about every customer and handle each case fairly and transparently.
Our goal is simple — to make sure you feel safe and confident shopping with Digital Bazaar every time.