Last Updated: July 2026

At Digital Bazaar, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to help. Please read our policy carefully before requesting a return or refund.

Return & Refund Eligibility

Customers may request a return or refund within 2 days (48 hours) of receiving their order.

To be eligible, the following conditions must be met:

  • The request must be submitted within 2 days of delivery.
  • The product must be unused and in its original condition.
  • All original packaging, tags, accessories, and manuals (if applicable) must be included.
  • A valid proof of purchase or order number must be provided.

Unboxing Video Requirement

A clear, continuous unboxing video is mandatory for all return or refund requests.

The video must:

  • Start before opening the sealed parcel.
  • Clearly show the shipping label.
  • Show the parcel being opened without any cuts or edits.
  • Clearly display the condition and contents of the package.

Requests submitted without a complete unboxing video may not be approved.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged after delivery due to misuse or negligence.
  • Products without their original packaging or accessories.
  • Products returned after the 2-day return period.
  • Products with missing parts not reported during the unboxing video.

Incorrect, Damaged, or Defective Products

If you receive:

  • The wrong product
  • A damaged product
  • A defective product

Please contact us within 2 days of delivery with:

  • Your order number
  • Photos of the product
  • A complete unboxing video

Our team will review your request and provide a resolution as quickly as possible.

Refund Process

Once your return is approved and the product is received and inspected:

  • Your refund will be processed using the original payment method whenever possible.
  • If Cash on Delivery (COD) was used, refunds will be issued through a mutually agreed payment method.
  • Refund processing may take 5–10 business days, depending on the payment provider or bank.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), Digital Bazaar will cover the return shipping costs.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our support team.

Digital Bazaar

📧 Email: support@digitalbazaarpk.store

🌐 Website: https://digitalbazaarpk.store

Important Notice

By placing an order with Digital Bazaar, you acknowledge that you have read and agreed to this Refund & Return Policy, including the requirement to provide a complete unboxing video for all eligible return or refund requests.